At BitSilco, we strive to ensure a fair and transparent trading experience for all users. Our Dispute and Refund Policy outlines the procedures for handling disputes and refunds in peer-to-peer (P2P) trading transactions.
1. Dispute Resolution Process:
- In the event of a dispute between buyers and sellers in a P2P trading transaction, both parties are encouraged to communicate and attempt to resolve the issue amicably.
- If the dispute cannot be resolved directly between the parties, the buyer or seller may escalate the issue to BitSilco for mediation.
2. Mediation by BitSilco:
- BitSilco will review the details of the dispute and may request additional information from both parties to facilitate resolution.
- Our team will act as a neutral mediator and strive to reach a fair and satisfactory resolution for both parties.
3. Refund Policy:
- Refunds may be issued in cases where:
- The buyer's payment is confirmed, but the seller needs to release the cryptocurrency within the specified timeframe.
- The seller confirms receipt of payment, but the buyer still needs to receive the cryptocurrency.
- Refunds will be processed promptly upon dispute resolution and may be subject to processing fees.
4. Fraudulent Activity:
- BitSilco takes fraudulent activity seriously and will investigate any suspected fraud cases.
- Users found to be engaging in fraudulent behavior, including chargebacks or unauthorized transactions, may be subject to account suspension or legal action.
5. User Responsibilities:
- Buyers and sellers are responsible for ensuring the accuracy of their advertisements and complying with the terms of the trade.
- Users are encouraged to exercise caution and conduct due diligence before entering P2P trading transactions.
6. Contact Us:
- If you encounter any issues or have questions regarding disputes or refunds in P2P trading transactions, please get in touch with our support team at support@bitsilco.com for assistance.
By engaging in P2P trading on BitSilco, you agree to abide by the terms outlined in this Dispute and Refund Policy. We are committed to facilitating fair and efficient resolution of disputes to ensure a positive trading experience for all users.
Last updated: April 2024